FAQ's

Absolutely. We take data security seriously. All information is handled in a secure home-office environment with strict confidentiality agreements in place. Your client and financial data are always protected, and we follow best practices in secure communications and data management to maintain your trust.

You can contact us now through phone, or email, and happy to go through the debtors ledger even if you dont want to give me the names.

I will ensure that we provide the debt collection services you need and offer the best possible outcomes.

We tailor our reports to your business needs. Our accounts receivable reports are based on detailed analytics such as customer payment history, invoice aging, and business segment performance. These insights allow you to identify trends, manage overdue accounts effectively, and make data-driven financial decisions that improve your overall collections process.

We understand that there are instances where businesses would need to share confidential information with us as their outsourcing partner. The good thing is that we take security very seriously, and we are proud to say I work from my secure home Iwhich demonstrate our commitment to this priority. Additionally, we maintain confidentiality agreements with our clients to ensure the proper protection of confidential information.

Also I have no contract try me if unhappy give me the flick no hard feelings .

Each week I send you a spreadsheet of the debtors  per invoice outstanding and where the promises to pay are and how much

We understand that outsourcing often involves sharing sensitive business information. That’s why data security and confidentiality are top priorities. I operate from a secure, private home office environment and maintain strict confidentiality agreements with all clients — ensuring your information is always protected.

There are no lock-in contracts — you’re free to try my services, and if you’re not happy, you can stop at any time with no hard feelings.

Each week, you’ll receive a clear, up-to-date spreadsheet showing every outstanding debtor, invoice details, payment promises, and current progress — so you always know exactly where things stand.

Simply send your aged debtor list or overdue invoices. Alan personally contacts each debtor, negotiates payment, and sends weekly updates.

Flat weekly rates or 8 % commission on recovered invoices, depending on your chosen method. All costs are agreed upfront.

You’ll receive a detailed spreadsheet every week that includes all outstanding invoices, debtor details, payment promises, and current collection progress. This ensures full transparency and allows you to track your accounts receivable performance in real time.

AR Aging Reports show how long each invoice has been outstanding. They help identify which customers are slow to pay and highlight potential problem areas in your cash flow. We go beyond simple reporting — we communicate directly with your customers to ensure timely payments and help you reduce Days Sales Outstanding (DSO). Once invoices are more than 90 days overdue, they’re typically considered bad debts, and that’s when professional debt recovery support becomes essential.

Debt collection services involve a setup where an outsourcing provider offers support in the debt collection process to businesses, helping them improve their financial health. Some of the key benefits of debt collection services to businesses include cost reduction, enhanced efficiency, expertise, and flexibility.

Outsourcing debt collection provides several key advantages:

• Improved cash flow: Faster recovery of overdue payments.

• Reduced workload: Your internal team can focus on core business operations.

• Better compliance: Stay aligned with changing financial and privacy regulations.

• Advanced technology: Access to professional tools that track, locate, and communicate with debtors effectively.

• Flexible engagement: No lock-in contracts — you can choose services that suit your needs and stop anytime without penalty.

Partnering with a trusted collection agency helps you improve recovery rates, reduce stress on staff, and maintain strong customer relationships while ensuring complete confidentiality and security.

There’s no contract — you can stop anytime without penalty.

We tailor our reporting to suit your business needs, providing detailed analytics such as accounts receivable by age, business segment, and customer. This helps you better understand payment trends, identify potential risks, and improve cash flow management.

Our approach focuses on helping your business run more efficiently by streamlining cash collection processes and eliminating errors. We manage your accounts receivable with precision and transparency, ensuring that every invoice is tracked and followed up on time. Our goal is to enhance your cash flow, reduce overdue accounts, and help your business maintain a healthy financial position.

We ensure all accounts are properly managed by communicating directly with your customers to encourage timely payments and reduce outstanding dues. Our goal is to help you minimise overdue invoices and shorten your days sales outstanding (DSO).

If an invoice remains unpaid for more than 90 days, it typically transitions from an overdue account to a debt. At this stage, it’s important to treat it as a serious collection matter rather than continuing to manage it in-house. We can guide you through this process and connect you with trusted third-party debt collection services listed below to help recover these amounts efficiently.

Some of the debt collection services that Alan Associates offers include:

• Inbound support services
• Dispute management services
• Payment plan monitoring

If your business has invoices more than 60–90 days overdue or struggles with consistent cash flow, it’s time to consider outsourcing. An experienced accounts receivable or debt collection partner can manage overdue invoices efficiently, maintain customer relationships, and recover payments faster — allowing your team to focus on core operations.

Outsourcing debt collection offers many benefits. It allows your business to stay focused on core operations while experienced professionals handle the often complex and time-consuming task of recovering outstanding debts. Partnering with a specialised collection agency can help increase recovery rates, reduce pressure on your internal team, and ensure full compliance with current regulations. In addition, these agencies use advanced tools and technologies to efficiently locate and communicate with debtors—making the process faster, more effective, and less stressful for your business.

No. Alan communicates professionally and respectfully, representing your business’s interests without damaging relationships.